Construction Specialties

  • Trainer - Customer Service

    Location US-PA-Hughesville
    # Positions
    1
    Type
    Regular Full-Time
  • Overview

    The trainer conducts initial and subsequent training programs for new and existing employees, including responsibility of on-boarding new employees. The trainer evaluates the trainee for effectiveness of training and individual employee growth.

    Responsibilities

    - Confers with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.
    - Coordinates training schedule with the hiring and training demands of the [department/division].
    - Conducts training sessions covering specified areas such as on-the-job training, refresher training, etc.
    - Reports on progress of employees under guidance during training periods.
    - Assists employees with problems concerning "how to" perform specific tasks related to their positions.
    - Maintains trainee personnel records.
    - Recognizes various personality types and adapts training styles to meet employee needs.

    Qualifications

    - Associates degree from college or university or two years related experience and/or training; or equivalent combination of education and experience preferred.
    - Two (2) years of training experience.
    - Three (3) to five (5) years of experience in Customer Service.
    - Certified Professional in Learning and Performance (CPLP) credential or SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred

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