Construction Specialties

  • Inside Sales Representative I (Brookfield, WI)

    Location US-WI-Brookfield
    # Positions
    Regular Full-Time
  • Overview

    Construction Specialties (CS) draws upon its almost 70 years of extensive expertise to design and manufacture custom, high-quality products that solve complex building challenges around the world.
    CS is currently looking for an Inside Sales Representative to support the Eldercare division of our Interior Wall Protection (IWP) Strategic Business Unit located in our Brookfield, Wisconsin office. The Inside Sales Representative sells Interior Division products to assigned facilities via telephone. Responsible for all aspects of the sales process from prospecting to receipt of orders. Contacts, sells, and services products to customers over the telephone including assigned accounts, major accounts, and prospective customers including significant amount of cold calling by performing the following duties:


    - Sells interior building products to nursing homes, hospitals, and contractors over the phone.
    - This is an outbound, inside telesales position. Ability to makes 50+ outbound calls per day or 1.5 hours per day on phone
    - Contacts, sells, and services products to customers over the telephone including assigned accounts, major accounts, and prospective customers including significant amount of cold calling.   
    - Organizes sales efforts for territory account management.
    - Interprets individual customer requirements and makes appropriate recommendations for company products; determines customer requirements for new products and services and introduces new products to ongoing accounts.
    - Maintains an in-depth knowledge of company products and competitive products; must be familiar with company products and components, product applications, pricing procedures and sales polices.
    - Determines pricing and issues price quotes based on customer, market and established pricing guidelines; follows up on quotes when issued.
    - Closes sales over phone, processes accepted orders, maintains accurate daily records, and provides necessary follow-up.
    - Provides after-sales support. Acknowledges customers’ orders, advises customer on order changes, order status, prices, etc. Follows up orders and addresses any on-going customer needs, concerns or complaints requiring product replacements or adjustments.
    - Delegates requests for information, complaints or service of a technical nature to the Post Sales department for analysis or disposition.
    - Coordinates qualified projects, quotes and orders with outside Sales Representatives as needed and warranted, enlists the support of outside sales to help close deals where rep involvement is required; informs reps of potential sales leads where business cannot be closed over the phone.


    - Associate degree (A.A.) preferred. High school diploma required.
    - 2-3 yrs related experience in outbound telesales environment, or combined equivalent of post-secondary education and experience.
    - Proven record of accomplishment in generating sales via telesales.
    - Demonstrated experience telephone prospecting, quoting, closing the business, and working under a sales budget/quota system.
    - Previous experience working in a configured or manufactured product is helpful.
    - Must have solid IT skills to include: contact management system, quote system, & efficient key boarding.
    - Must have good math skills: percentages, length and area conversions, markups, etc.
    - Must have dynamic phone personality, able to engage people in conversation.


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